Frequently Asked Questions
Frequently Asked Questions
Ordering
How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout. We accept all major credit cards and digital payment methods.
Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours of placement. Contact us immediately and we will do our best to accommodate your request.
Shipping
How long does shipping take?
Standard shipping takes 5–7 business days. Expedited options are available at checkout. See our full Shipping Policy.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping times and fees vary by location.
Returns & Exchanges
What is your return policy?
We offer a 30-day return window for unworn, unaltered items in original packaging. See our Returns Policy for full details.
What about engraved or personalized items?
Personalized and engraved items are final sale and cannot be returned or exchanged.
Products
Are your diamonds real?
Yes. All diamonds — both mined and lab-grown — sold by DYLARAS are 100% real diamonds, certified by independent gemological laboratories.
What is a lab-grown diamond?
A lab-grown diamond is chemically and physically identical to a mined diamond. Learn more on our Lab-Grown Diamonds page.
Still Have Questions?
Contact our team — we are happy to help.