Política de reembolso
DYLARAS Jewelry & Co. — Refund & Return Policy
LATIDO Collection — Everyday Jewelry
- Return window: 30 days from delivery date
- Refund: Full refund to original payment method within 5–7 business days
- Condition: Items must be unworn, unaltered, in original packaging
- Return shipping: Customer's responsibility
ALMA Collection — Certified Fine Jewelry
- Days 1–15 from delivery: Full refund to original payment method
- Days 16–30 from delivery: Store credit only (no cash refund)
- Condition: Items must be unworn, with original GIA/IGI certificate and packaging
- Return shipping: Customer's responsibility
ALMA Collection — Certified Diamonds
- Must be reported within 7 days of delivery for full refund
- After 7 days: No refund or exchange on certified diamonds
- Reason: Certified diamonds are subject to strict supplier return timelines
- Condition: Diamond must be in original condition with GIA/IGI report intact
Not eligible for return (all collections):
- Personalized or engraved pieces
- Items marked as Final Sale at time of purchase
- Gift cards
- Items showing signs of wear, damage, or alteration
- Items returned without original packaging or certification documents
- Certified diamonds after 7 days of delivery
Manufacturing Defects — 30-Day Warranty If your item arrives with a manufacturing defect, contact us within 30 days of delivery with photos and your order number. We will provide a full replacement or refund. DYLARAS covers return shipping for defective items.
How to initiate a return: Email returns@dylarasjewelry.com or contact us via WhatsApp with your order number and reason for return. We will respond within 1 business day with return instructions.
Refunds are processed within 5–7 business days of receiving the returned item.